Select a question below to see the answer.
Will I see my finished order before it ships?
Yes. Every customer receives clear photos of their actual finished piece from several angles, along with its measurements, before shipping. We show the finish, 3D print layer lines, surface texture and any visible imperfections honestly so you can review the size, appearance and quality and raise any concerns. Your order ships only after you confirm you’re happy with it.
What are the products made from?
Most pieces are 3D printed in PLA or PETG. Materials, finishes and lighting components vary by design; please read the individual product description.
Will there be visible print lines?
Yes. Subtle layer lines, surface texture and small finishing variations are normal characteristics of individually 3D printed pieces.
Where are they made?
NorrisBilt products are produced in Canada in small batches, with finishing and assembly completed as needed for each design.
Can I choose a different colour or request a custom order?
Available finishes are shown on each product page. Contact us before ordering to discuss custom colours, sizes or design adjustments.
How long does production take?
Allow approximately 3–5 business days for a single item unless its description states otherwise. Orders of two or more pieces may take longer. Shipping time and time for your review and approval of the finished-piece photos are additional. Contact us before ordering if you need your order by a specific date.
Can I cancel?
You may request cancellation before production begins. Once production starts, change-of-mind cancellation is no longer available. A cancellation request is not complete until NorrisBilt confirms it. Email us with your order number to check production status.
What if my item is damaged, defective or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging. See our Returns & Refunds page. Nothing in our policy limits rights provided by applicable consumer law.
What currency are prices in?
Prices are shown in Canadian dollars (CAD).
How can I get help?
Email hello@norrisbilt.com. Customer support hours are Monday–Friday, 8:00 AM–7:00 PM Mountain Time (Alberta). You can leave a message outside these hours.
Still need help? Contact Customer Care.