NorrisBilt products are individually 3D printed and made to order. Because production begins specifically for each order, we do not accept change-of-mind returns or exchanges. We will, however, make things right when an item arrives damaged, defective, or incorrect.
Need help with your order?
For a damaged, defective or incorrect item, contact us within 14 calendar days of delivery. Include your order number and clear photos.
14-day issue-reporting window
If your order arrives damaged, defective, or different from what you ordered, please contact NorrisBilt within 14 calendar days of delivery.
What is eligible
- Items damaged during delivery.
- Manufacturing defects that affect the intended use or integrity of the item.
- An incorrect product, colour, or option sent by NorrisBilt.
Minor layer lines, slight surface variations, small colour differences and subtle hand-finished variations are normal characteristics of individually made 3D printed products.
Change-of-mind returns and exchanges
Because NorrisBilt products are made to order, change-of-mind returns and exchanges are not accepted. Please review the description, dimensions, materials, options and photos before ordering.
Cancellations
Cancellation requests may be accepted before production begins. Once production has started, the order can no longer be cancelled for a change of mind because materials and production time have already been committed.
How to report a problem
Email norrisbilt@yahoo.com within 14 days of delivery with your order number, a short description of the problem, and clear photos of the item and, for shipping damage, the packaging.
Refunds, replacements and return shipping
After review and approval, NorrisBilt may provide a replacement, repair, refund or another appropriate resolution. If we require an approved damaged, defective or incorrect item to be returned, we will provide instructions and cover the approved return-shipping cost.
Approved refunds are issued to the original payment method. Processing time varies by payment provider or financial institution.
Items returned without approval
Please contact us before sending anything back. Unapproved returns may not be accepted or refunded.
This policy does not limit rights provided by applicable consumer law.