Refund policy

NorrisBilt products are individually 3D printed and made to order. Because production begins specifically for each order, we do not accept change-of-mind returns or exchanges. We will, however, make things right when an item arrives damaged, defective, or incorrect.

14-day issue-reporting window

If your order arrives damaged, defective, or different from what you ordered, please contact NorrisBilt within 14 calendar days of delivery.

What is eligible

Items damaged during delivery.
Manufacturing defects that affect the intended use or integrity of the item.
An incorrect product, colour, or option sent by NorrisBilt.

Normal 3D-print characteristics are not defects. Minor layer lines, slight surface variations, small colour differences, and subtle hand-finished variations are normal characteristics of individually made 3D printed products.

Change-of-mind returns and exchanges

Because NorrisBilt products are made to order, change-of-mind returns and exchanges are not accepted. Please review the product description, dimensions, materials, colour/options, and photos before ordering.

Cancellations

Cancellation requests may be accepted before production begins. Once production has started, the order can no longer be cancelled because materials and production time have already been committed to the item.

How to report a problem

Please email norrisbilt@yahoo.com within 14 days of delivery and include:

Your order number.
A short description of the problem.
Clear photos of the item and, for shipping damage, the packaging.

Refunds, replacements and return shipping

After the issue is reviewed and approved, NorrisBilt may provide a replacement, repair, refund, or another appropriate resolution depending on the situation. If NorrisBilt requires an approved damaged, defective, or incorrect item to be returned, return instructions will be provided and NorrisBilt will cover the approved return-shipping cost.

Approved refunds are issued to the original payment method. Processing time after a refund is issued can vary by payment provider or financial institution.